generalinfo

Reservations: All reservations with Bounce "R" Us require a deposit in advance of the event. We require a nun-refundable deposit to secure a reservation. In the event of a cancellation, the deposit will be applicable for future bookings. We will call you should your reservation appear to run the risk of interference as a result of poor weather.

Delivery: Each event will be delivered as scheduled at time of booking. Each unit will be delivered on the they of the event 30 minutes to 1 hour prior to your party. Tables and chairs
will be delivered thursday and friday prior to your party.

Set-Up: It will take approximately 10-15 minutes to set up the unit, inspect for safety, check operation, and go over the contract guidelines. Most Bouncers require a minimum space of 16x16 square feet and a height of 20 feet. Some of the units need more space and will be discussed at the time of reservation. A household electrical outlet must be available within 75 feet of where unit will be placed. If no electricity is available a generator can be used with an additional rental fee. All parks require a generator.

Operating Procedure: Please refer to all instructions and guidelines listed on your rental contract. It is important that all users follow the rules listed on contract.

Loss of Power: The unit will slowly start to deflate when there is a loss of electrical power. It is important to stay calm should this happen. The adult supervisor should help all users safely exit the unit. Once everyone has exited the unit check if the on/off switch has been turned off or if the blower has become unplugged. If so, plug the blower back in, turn it to the on position, and the unit will re-inflate. Please contact our office.

Weather: Should rain or heavy winds arrive, you want to evacuate the unit as quickly and safely as possible. Please dry inside of unit with towels prior to resuming use. If the event needs to be canceled do to rain our office should be called by 8:00am the day of the event.

Damage: If the unit becomes damaged while in operation, assist all users from the unit and deflate it. Do not attempt to continue operation of the unit. Contact our office .

Pick-Up: Rental unit will be picked up within 3 hours of the end of your reserved time. Let us know if an exact pick-up time is needed. Please remember that it will take approximately 30 minutes for take down and removal of unit.

Payment: Deposit is requiered at time of reservation. All balance due is payed at time of set-up. Payments must be made in cash or money order at time of set-up. For you convenience we also accept all major credit cards.